Bob McDonald and Filippo Passerini from P&G just talked about the journey to digitize 88 non-overlapping business processes at the Fortune Brainstorm Tech Conference. The goal is to use digital information to run the business in real time. The process have evolved from getting monthly and quarterly reports to determining when information is needed for making decisions and ensuring that the required data is available. This means some data is necessary hourly or daily. Having access to data when necessary changes the discussion from sharing information to get a good view of the company to talking about why this state of the business exists and what will we do. They attribute their good quarterly numbers, at least in part, to the ability to be flexible and respond to changes in the marketplace quickly. P&G not only innovates by creating new products, but also by reinventing business processes.
#1 by cpschuster on April 19, 2013 - 3:25 pm
Coordinating from so many sources into one data warehouse is a huge task. Determining which of that information is necessary for decisions is another challenge. Making relevant information available to the right people for real time decisions is another layer of complexity. I found it very interesting that some companies are actually doing that.