Consumer-Centric: About Us
Are You Ready For the Future?
CONSUMERS ARE YOUR MOST VALUABLE ASSET
Today consumers can buy what they want, when they want, and have it delivered when and how they want.
As soon as one company meets consumer demands for personalization, customization, and convenience, those practices become the expectations of consumers for exchanges with every other company.
What is the difference between saying the customer is #1 and running a consumer-centered business?
COMPETITION IS SECOND NATURE IN BUSINESS
Everyone knows how competition works in the business world. Today’s business environment demands cross-functional problem-solving within companies and partnership between companies. How do you collaborate and still maintain your competitive advantage?
CONSUMER-CENTRIC PARADIGMS
A consumer-centric approach to business involves believing that consumers are your most important asset, that your business needs to be organized to make it easy for consumers to do business with you, and that you make business decisions based upon what provides value to your most valuable consumers. This is a new business paradigm.
Having presented keynotes, breakout sessions, speeches and workshops to over 10 organizations in more than 10 countries around the world, including Singapore, Belgium, Australia, Japan, New Zealand, Ukraine, Hungary and the United Kingdom, provides Dr. Schuster with the breadth of knowledge required to give your company a competitive edge.
REASONS TO HIRE THIS SPEAKER
The wide reach of Camille Schuster’s experience provides a perspective that compels and inspires.
She has a unique ability to recognize and present what is truly applicable in today’s business environment.
More objective than directive, her delivery allows professionals to glean what is pertinent to their own task at hand.
Her experience comes from data gathering and collaborative project development with global business executives in small, mid-size AND large, multinational companies, as well as industry associations such as the Global Scorecard Committee.
Speaking, Training, Facilitating, or Consulting with Following Companies
Adex
AFC Japan
American Postal Workers
American Water & Wastewater Mgt.
Bartlett Tree Company
Carew Positional Selling
Choice Care
Cincinnati Milacron
Endicon-Ethicon
European University
GE Aircraft – GE Sigma
Hill-Rom Corporation
Lewis-Gale Hospital
Marketing Institute of Singapore
Procter & Gamble
ResourceNet
Richards industries Valve Group
Singapore Institute of Management
State of Virginia
Strategic Horizons
US State Department
US Department of Agriculture
UC – Berkeley
Virginia Credit Union League
Va. State Fire Marshall’s Training
TESTIMONIALS
“Schuster and Dufek present A COMPELLING PICTURE OF TODAY’S CONSUMER-DRIVEN MARKETPLACE and how successful companies are thriving by adopting collaborative business practices and new business processes focused on delivering superior consumer value.”
Ralph W. Drayer,
Retired Chief Logistics Officer
The Procter & Gamble Company
"The Consumer or Else” offers a comprehensive and contemporary view of why a consumer-centric business paradigm is a must for businesses to have in order to survive and grow in the 21st century… chock full of facts about demographics, globalization, technology, and internal business processes.”
Jagdish N. Sheth, Ph.D at Emory University’s Goizueta Business School
TOPICS
Do You Know Who Your Most Valuable Consumers Are and What They Want?
Company representatives discover why identifying valuable consumers is profitable and the value of a data warehouse. In addition, representatives practice the process of developing consumer insight regarding the wants and needs of these most valuable consumers.
How Do You Take Your Business to Your Consumers?
We rethink traditional approaches to promotion and create a consumer-centric perspective. That perspective involves beginning outside the company with your valuable consumers and creating effective new ways to deliver messages to your valuable consumers.
Consumers Aren't Always Right, But They Should Always Receive Your Undivided Attention.
Consumers are not all equal in their impact on your business. Satisfying all consumers can be very costly. Participants learn guidelines for listening to consumers, evaluating their ideas, and making profitable business choices for your most valuable consumers.
Competition is Second Nature - What is Collaboration?
Everyone has learned how to compete successfully, but how do you compete and cooperate with the same company? Participants learn precisely what information to share, what information to keep proprietary, and how to conduct collaborative meetings.
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